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GreenWise Market cares about the health of our associates and customers. Since the Centers for Disease Control and Prevention (CDC) first announced its concerns about the coronavirus, we’ve remained in close contact with federal and state agencies. We’re continuing to monitor developments and updated guidance from the CDC and other health officials. Additionally, we’re taking actions across our operations to help safeguard our customers, associates, and communities. For more details, please see a message about the coronavirus from Publix CEO Todd Jones.
We’ve adjusted our hours to better serve our customers, give our store teams time to conduct appropriate sanitation, and restock product on shelves. For the latest information on store hours, please visit the GreenWise Market news page.
GreenWise Market is focused on making available the food and supplies our customers need. For those unable to visit our stores or who prefer to shop from home, our stores offer Instacart delivery services.
GreenWise Market delivery and curbside pickup is Powered by Instacart. Delivery is available at all of our stores, and pickup is available at all stores except our Mount Pleasant and Lexington locations. Pickup and delivery times have been adjusted to align with current store hours. Please visit greenwisemarket.com/shop for more information.
DISCLAIMER: Prices vary from in-store. Fees, tips & taxes apply. Subject to terms & availability.
As an essential service provider as defined by the Department of Homeland Security, GreenWise Market is exempt from shelter in place and safer at home orders. Since it’s necessary to provide critical food and supplies to customers, our stores, manufacturing, and distribution facilities will continue to operate as permitted. GreenWise Market strives to serve the customers in our communities, and we will continue to do so.
Some items are out of stock due to unusually high customer demand and supply shortages. To help provide more customers with access to essential items, quantity limits per household have been applied to certain products. Each store has the flexibility to apply product limits based on its unique customer needs.
As circumstances evolve, we’ll adjust policies accordingly to best serve our customers. We’re suspending refunds on products purchased during this declared emergency, and we encourage customers to avoid stockpiling and to purchase only what they need. We’ll continue to honor our GreenWise Market Guarantee for products that don’t meet our quality standards. We’re in this together, and we have to take into consideration the needs of all customers in our communities during this unprecedented time.
GreenWise Market is following CDC guidance for cleaning, sanitation, and disinfection. This includes increased focus on high-touch surfaces. Throughout each day, an associate is responsible for cleaning pin pads. In many areas, we already have a heightened disinfection response program that includes our restrooms. Our adjusted store hours also provide more time for associates to complete additional cleaning activities.
Due to high demand and limited supply of sanitizing wipes in certain store locations, we’ve changed our cart sanitizing practices. All stores have an associate posted at a station with sanitizer and cloths to wipe down carts during store hours.
In accordance with CDC guidelines, associates are required to wear masks for our customers’ safety as well as their own. All stores have provided associates with masks to wear in-store. Associates in areas required to wear gloves will continue to have access to disposable gloves. Associates in other areas are permitted to wear gloves, but not required to do so.
At this time, our focus for email is to provide our customers critical information about store operations and hours. You can always find the current weekly ad at greenwisemarket.com/save. When the time is right, we’ll resume our regular email practices.
GreenWise Market now offers contactless pay at all its stores. This is one more measure GreenWise Market is taking to protect the health and well-being of its customers and associates during the coronavirus pandemic. Customers can make a contactless payment by placing a smartphone or contactless pay-enabled credit or debit card near a contactless pay-enabled device, rather than swiping or inserting a card into the PIN pad. The most common forms of contactless payments that we accept are Apple Pay, Google Pay, and Samsung Pay. Please visit the contactless payments FAQs for more information.
GreenWise Market is hiring additional associates to help support increased demand. Positions are available at our stores in Florida, Georgia, South Carolina, and Alabama. Please visit greenwisemarket.com/careers.
Partitions have been installed company-wide in our checkout and customer service areas. This barrier between cashiers and customers offers extra protection for customers and associates.
We care very much about our associates. We’re offering emergency pandemic pay for part-time and full-time associates who meet the eligibility requirements.
Our store managers have the discretion to limit customer traffic if they feel store capacity isn’t able to support social distancing measures. Some stores are required to limit customer traffic in compliance with local ordinances.
We prioritize the health and well-being of our customers, associates, and communities. We’ve posted in-store signage and visual reminders of appropriate spacing at registers, and provide recurring public address announcements reminding customers and associates of social distancing. To help with customer traffic flow, we’ve added one-way directional markers to our aisles. This helps prevent customers from passing each other and allows customers and associates to better distance themselves while in the aisles.
Our store managers will continue to monitor customer traffic in their stores. If at any time they believe the store is approaching a level of customer traffic that can no longer support social distancing, or they’re under a local order that requires limited customer traffic, they’ll begin to implement customer limits.